Apple will now not restore iPhones reported as misplaced or stolen

Apple has at all times had insurance policies to not present restore companies for misplaced or stolen units, however provided that that they had the Discover My characteristic enabled. Now the corporate may even deny iPhone repairs if the gadget is reported as misplaced or stolen within the GSMA System Registry.

In response to an inside memo despatched to Apple Retailer staff and Apple Licensed Service Suppliers (through MacRumors), the corporate will now use the GSMA System Registry database to examine if a tool is registered as misplaced earlier than offering any repairs. If the corporate’s inside techniques point out that the gadget has been “reported as lacking,” the technicians should reject the restore.

For these unfamiliar, the GSMA Device Registry is a world database that enables smartphone house owners to register occasions reminiscent of loss, theft, fraud or to point that the gadget is topic to a fee plan. With the cellphone’s IMEI, corporations with entry to this platform can simply examine if a tool has been assigned to any of those classes.

The brand new coverage goals to stop stolen iPhones from being changed with new ones if they’ve by no means had Discover My enabled earlier than. In fact, for these units with Discover My enabled, nothing adjustments – the corporate already denies restore companies for locked units.

It’s value noting that in some circumstances, Apple could settle for your gadget’s bill as proof of buy to restore or change your gadget if for some cause you will have misplaced entry to your Apple ID. Learn extra on Apple’s web site about how to prepare your iOS device for a repair service.

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