As many as 335 grievance reviews had been obtained and 21 accounts had been “actioned” between February 1 and February 28. Out of the entire reviews obtained, 194 pertained to ban enchantment whereas others had been within the classes of account assist, product assist and security, amongst others.
“We reply to all grievances obtained besides in circumstances the place a grievance is deemed to be a reproduction of a earlier ticket. An account is ‘actioned’ when an account is banned or a beforehand banned account is restored, on account of a grievance,” the report launched on Friday mentioned.
In accordance with the report, 14.26 lakh Indian accounts had been banned by WhatsApp in February. An Indian account is recognized through a +91 cellphone quantity.
“This user-safety report comprises particulars of the consumer complaints obtained and the corresponding motion taken by WhatsApp in addition to WhatsApp’s personal preventive actions to fight abuse on our platform. As captured within the newest month-to-month report, WhatsApp banned over 1.4 million accounts within the month of February,” WhatsApp spokesperson mentioned in an e-mail.
Over time, WhatsApp has persistently invested in Synthetic Intelligence and different state-of-the-art know-how, information scientists and specialists, and processes, in an effort to preserve customers protected on the platform, the spokesperson added.